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I get a permissions error when trying to start the desktop app, any ideas?

Level 2

Hello - I got an Dropbox Error Message saying that I couldn't start Dropbox because of a permissions error. I uninstalled Dropbox and tried to reinstall it but I can't even reinstall it now! It again led me to the same error message and asked me to contact support with the follow for help:

bn.BUILD_KEY: Dropbox
bn.VERSION: 74.4.115
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 97e61d57-fb83-429f-8f31-039a2c3094a4
pid: 8028
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Won\\AppData\\Local\\Dropbox'
real_path='C:\\Users\\Won\\AppData\\Local\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client_74.4.115\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_74.4.115\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client_74.4.115\\74.4.115\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_74.4.115\\74.4.115\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Won\AppData\Local\Temp
TEMP: C:\Users\Won\AppData\Local\Temp
tempdir: 'C:\\Users\\Won\\AppData\\Local\\Temp'
real_path='C:\\Users\\Won\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7203, in main_startup
File "dropbox\client\main.pyc", line 3010, in run
File "dropbox\client\main.pyc", line 1609, in startup_low
File "dropbox\client\configuration\manager.pyc", line 659, in load_instance_data
File "dropbox\client\multiaccount\instance_database.pyc", line 1354, in get_info_by_instance_id
File "dropbox\client\multiaccount\instance_database.pyc", line 1265, in get_master_row
File "dropbox\assertions.pyc", line 57, in assert_
AssertionError: Found multiple master rows. Invalidating them all.

2 Replies

Re: Permissions Error! Help!

Level 2

FYI I am a windows user

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Re: Permissions Error! Help!

Level 2

never mind i found a solution. read daniel0194's post. it worked for me!

 

https://www.dropboxforum.com/t5/Error-messages/Permission-Error-Message-Dropbox-could-not-start/td-p...

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I get a permissions error when trying to start the desktop app, any ideas?
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