Announcements
Known issues updated. Learn more

default

no

I get an error that the network failed when downloading files through the web. Can you help?

New member | Level 2

Hi, I'm having issues downloading multiple files from the website that are under 20GB. I get the same download failure - failed network, when attempting to download more than one file.
I've tried clearing my browsing history and still have the same issue. Any assistance with this greatly appreciated. Thanks

P.S I'm unable to download the desktop app due to company policy and sure this would eliminate all issues.

Tags (1)
1 Reply

Re: Failed network

Dropboxer

Hey there @RRC-AUS - sorry to hear you're having issues with downloading files from our website. 

At first, can you try an incognito window or another browser and let me know if you get the same error? In case you do, please forward me a screenshot so I can take a better look at the matter at hand.

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I get an error that the network failed when downloading files through the web. Can you help?
147 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post