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I'm facing an installation issue. Can you help me resolve that?

New member | Level 2

bn.BUILD_KEY: Dropbox
bn.VERSION: 60.4.107
bn.is_frozen: True
machine_id: 81475b29-79c9-4a15-98a4-13665bbb711e
pid: 2480
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
            mode=0o40777 uid=0 gid=0
     parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\user\\AppData\\Local\\Dropbox'
                mode=0o40777 uid=0 gid=0
         parent mode=0o40777 uid=0 gid=0
dropbox_path: None
              real_path='C:\\Program Files (x86)\\Dropbox\\Client'
                     not found
              parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                       mode=0o100777 uid=0 gid=0
                parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\\\dropbox\\client\\ui\\common\\boot_error.pyc'
                       not found
                parent not found
TMP: C:\Users\user\AppData\Local\Temp
TEMP: C:\Users\user\AppData\Local\Temp
tempdir: 'C:\\Users\\user\\AppData\\Local\\Temp'
                mode=0o40777 uid=0 gid=0
         parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 1143, in safe_makedirs
  File "dropbox\overrides.pyc", line 215, in makedirs
FileExistsError: [WinError 183] 파일이 이미 있으므로 만들 수 없습니다: 'C:\\Users\\user\\AppData\\Local\\Dropbox\\events'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 6980, in main_startup
  File "dropbox\client\main.pyc", line 2939, in run
  File "dropbox\client\main.pyc", line 1429, in startup_low
  File "dropbox\client\reporting\event.pyc", line 422, in __init__
  File "dropbox\client\reporting\event.pyc", line 435, in _initialize_reporting_thread_controller
  File "dropbox\client\reporting\persistent_events.pyc", line 60, in __init__
  File "dropbox\client\reporting\persistent_events.pyc", line 185, in __init__
  File "dropbox\client\reporting\event_log.pyc", line 118, in __init__
  File "dropbox\client\high_trace.pyc", line 659, in __init__
  File "dropbox\client\main.pyc", line 1148, in safe_makedirs
  File "dropbox\sync_engine_boundary\factory.pyc", line 247, in make_default_file_system
  File "dropbox\sync_engine_boundary\factory.pyc", line 154, in __init__
  File "dropbox\sync_engine_boundary\factory.pyc", line 172, in _initialize_classes
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 156, in <module>
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 10, in <module>
ImportError: No module named 'cffi_transport'

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1 Reply

Re: teach me how to solve this problem

Hey there (@유참슬), let’s look into that together! 
As there has been a new Dropbox desktop Build (i.e. 61.4.95), I’d I’d suggest disabling any Security/Antivirus programs & give our offline installer a try:
Please do keep me updated on the outcome on this discussion here & thanks again for taking the time to try my suggestions. Looking forward to hearing back from you! 


Community Moderator @ Dropbox


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I'm facing an installation issue. Can you help me resolve that?
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