Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Highlighted

I'm facing an issue accessing my Recent files in Dropbox through Files app. Why?

Explorer | Level 3

There is very strange behavior when I work with files from Dropbox location in Files app on iPhone.

Sometime file opened from Dropbox location appears in Recents tab, sometimes not. If a file appears in Recents tab it disappears next time I open Files app.

Tags (1)
1 Reply

Re: Recents tab in iOS app

Dropboxer
Hey @LeMur, thanks for checking in on the Community on this matter! 
 
For starters, I’ve located your ticket on our system & I’ve made sure to reply back to you there, however feel free to choose the channel you’d prefer. 
 
Since the Files app is currently owned & maintained by apple, we usually recommend switching to the Dropbox mobile app as an alternative option. Generally speaking however, there are some Dropbox features that aren’t available on the Files app, such as accessing content in the Dropbox folder while offline. Have you checked whether this is happening in this case?  
 
Keep me posted whenever you have a minute & enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm facing an issue accessing my Recent files in Dropbox through Files app. Why?
97 Views
1 Reply
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post