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I'm getting an error message "Could not start the Dropbox daemon" for a Fedora 31 install.

I'm getting an error message "Could not start the Dropbox daemon" for a Fedora 31 install.

Anghellos
Explorer | Level 4
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Hello,

I tried to install dropbox on my fresh installation of Fedora 31. The error that i got is "Could not start the dropbox daemon" if i run the installation on terminal i got additional details like "libatomic.so.1: cannot open shared object file: No such file or directory" Ps. on my previous version of linux (Zorin os) the dropbox application was working perfectly (so my requirement of my laptop are ok)

Tank you very much

32 Replies 32

KlausWuestefeld
New member | Level 2
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Installing dropbox-lnx.x86_64-85.4.155 on Ubuntu 18.04 had the same problem.

Install libatomic1 manually worked for me too:

sudo apt-get install libatomic1

Здравко
Legendary | Level 20
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Hi @Jane,

Seems there is a mistake/bug in dropbox package declaration (in requirements part). I agree to @Daniel L.20, @Miguel P.16,... correctly mentioned "libatomic1" is required to run Dropbox, but this library is missing in dependencies list:изображение.png

As could be seen "libatomic1" is missing. Final solution (not only to discussed issue) would be, all packages where some data/code is used from, to be declared correctly. :wink: Please, forward this to development team for further processing.

Hope this will help (some day).

Miguel P.16
Explorer | Level 4
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After install lthe libraty it works, but just as command line

sudo dnf install libatomic

Captura de pantalla de 2019-11-16 16-07-14.pngCaptura de pantalla de 2019-11-16 16-55-10.png

@Здравко or @acquitar know how to add the icon dropbox on the gnome-bar?

Thanks

Miguel P.16
Explorer | Level 4
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After install lthe libraty it works, but just as command line sudo dnf install libatomic @Здравко or @acquitar know how to add the icon dropbox on the gnome-bar? Thanks

Здравко
Legendary | Level 20
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Hi @Miguel P.16,

Dropbox icon appearance is a very "painful" thing for Dropbox, seems. There are many different situations where such thing (missing icon) could happens. Might be some missing dependencies again. Did you check that "libappindicator" is installed? This is first thing you can ensure (missing in dependencies!). This package is not mandatory, in general, but could be declared as proposal... ( some day :sleeping: ). If not enough, try Appindicator applet (usually package "gnome-shell-extension-appindicator" or similar). Make sure it's enabled and (as a good idea) restart your graphical shell (just logout/login). If still no result, try Topicons applet (usually package "gnome-shell-extension-topicons-plus" or similar). Again enabling and restarting graphical shell. If all this can't help might be something else, but I haven't more ideas just now. Anyway... try at least. :wink:

Let's hope this helps.

acquitar
Helpful | Level 6
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hi @Miguel P.16,

For the tray icon, I verified the following methods all failed, including

  • libappindicator
  • TopIcons
  • TopIcons Plus
  • TopIcons Redux (comparatively newer than the two above)
  • the gnome shell extension packages mentioned by @Здравко

Now I'm using KStatusNotifierItem/AppIndicator (https://extensions.gnome.org/extension/615/appindicator-support/ ). Though it consists of showing "Connecting...", at least I can open "Prefernces" and use the setting panel within GUI.

On Fedora 31 Workstation, the Gnome version and Gnome Shell version are both 3.34.1 now, I suppose that many extensions are outdated for this new Gnome.

iksoo
New member | Level 2
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sudo dnf install libatomic

This solved the problem in Fedora 30.

Ted M.2
Explorer | Level 4
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When I try to run `dropbox start` with the latest linux client 85.4.155, I get this error, and neither dropbox nor the dropbox systray icon start successfully:

dropbox: load fq extension '/home/tedm/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7919, in main
File "dropbox/client/main.pyc", line 7843, in main_startup
File "dropbox/client/main.pyc", line 942, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
/usr/bin/dropbox:316: PyGTKDeprecationWarning: The keyword(s) "type, message_format" have been deprecated in favor of "message_type, text" respectively. See: https://wiki.gnome.org/PyGObject/InitializerDeprecations


UPDATE:

I can't seem to reply to my own message, so I'll write an update. I guess dropbox got a new dependency with version 85.4.155 - it now requires libatomic. I installed that and it all works.

Jane
Dropbox Staff
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Hey @Ted M.2, thanks for highlighting & keeping us updated on the progress! 
 
I’ve moved your post under the relevant discussion, as your fellow Community members have reported that installing the missing package should have this sorted. 
 
I’m also following along, so please let me know if you have more questions for me! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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manur_7
New member | Level 2
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After using "sudo apt-get install libatomic1" worked perfectly fine for me in Ubuntu 18.04 too!!

 

Thanks a lot

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