Known issues updated. Learn more




I'm having trouble accessing Dropbox

New member | Level 2

My Windows 10 file server had dropbox for business on. Had to do a system restore for other network issues. Now I cannot access dropbox on the server. I have uninstalled the program and re-installed but still just hangs when i enter my username and password. I cannot even access dropbox support from the file server because it asks for email and password. And when i enter the email and password it just hangs. I can access my dropbox from any other PC

Tags (1)
1 Reply

Re: Cannot Login to dropbox!


Hey there @Graham010 - sorry to hear you're having issues with this. 

Windows Server operating systems are not currently supported. To see which operating systems we support, visit this help center article:

Having said that, we'd like to keep helping as much as we can. Please reply back with the answers to these questions so we can evaluate your specific situation:

  • Can you replicate the issue on a different computer with an operating system listed as supported from the article above?
  • Was the Dropbox desktop application working as expected before or is this the first time you're trying to use Dropbox on that computer?
  • Approximately when did you first start experiencing this issue?
  • Was Dropbox running as a service on your Server or was it installed as a regular application?
  • Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network?

For more information about running Dropbox on a server, and general recommendations, visit this help center article:

For information on how to migrate the content of a server to Dropbox and suggestions to improve the efficacy of the process, visit this help center article:

Last but not least, you can always access your Dropbox files normally through our website.   

I hope this information helps and please keep me posted on your findings!


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm having trouble accessing Dropbox
1 Reply
Who's talking
Top contributors to this post