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I'm having trouble setting up my desktop app installation

New member | Level 2

I'm trying to install dropbox in my Windows 10 laptop. But it always got stuck at a window showing setting up Dropbox (I attached the picture below). I looked at the previous posts in the forum. But their solutions don't work. I'm using a windows home version. I don't think it's in S mode. I never had any problem with installing dropbox on this laptopl. But after I recently rebooted the system, I start to have this problem.

Can anyone solve this problem? I'm really frustrated!


dropbox.jpgdropbox freeze in installation

2 Replies

Re: installation problem


Hey there - sorry to hear you're having issues when installing our desktop app on your Windows 10 computer. Let's have a look now. 

As you might know, there are two likely reasons that an install might fail, or that the Dropbox app might fail to start on your computer. Let’s work through each of these. 

A. Antivirus/security software conflicts: 

Often, the antivirus or security software on your computer will block Dropbox from completing the install or startup process. To see if this is the issue, follow these steps:

  1. Temporarily disable any antivirus or security programs (such as firewalls) on your computer.
  2. Reinstall the Dropbox application.

You can find specific instructions for reinstalling the Dropbox desktop app in this Help Center article:

B. Connection issues:
Internet connection issues can sometimes lead to trouble with completing the install so I'd also suggest using the following download link instead.

Let me know how it goes!

PS: If this didn't help, you can also try an advanced reinstall to fix this. 

Note: This link is an “offline installer” for Dropbox. It lets you install the Dropbox app on your computer without connection to the internet. Using an offline installer will often take care of issues that come up when installing with a standard (online) install file. This file is larger than the standard Dropbox installer, so it may take longer to download through your browser. However, it doesn't need to download anything during the install process, so it should complete successfully.


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Re: installation problem

New member | Level 2

Actually, I tried yesterday. Without doing anything, I was able to connect to my dropbox account. I guess there was something wrong with the Internet that day when I wasn't able to install.

Installation and Desktop App Issues

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Hi anonymous,

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I'm having trouble setting up my desktop app installation
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