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I'm having trouble signing out of my account on the website

Helpful | Level 5

In Google Chrome, I can sign out exactly as shown in a related post I found, but when I click on my avatar in Internet Explorer 11, the dropdown menu only flashes (so fast it's almost impossible to see, never mind act on), and I can't navigate to the Sign Out option.  As a result, I'm permanently signed in to DropBox on a laptop computer I use to access the account.  Please let me know how I can fix this.  In future, I'll only use Chrome to access the account, but for now, I need a solution.  Even if I log out in Chrome, if I go to dropbox.com in Explorer on the same machine, I'm still logged in.  Forcing a page refresh using Ctrl+R didn't help.

Thanks!

4 Replies

Re: I'm having trouble signing out of my account on the website

Dropboxer
Hey there @pelhamcc
 
Since you mention that you’re not able to sign out manually from the website, have you tried clearing the browser’s cache? Maybe that will do the trick. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm having trouble signing out of my account on the website

Helpful | Level 5

Clearing the browser's cache didn't work, but what I can do, I discovered, is to sign in using Chrome, go to "Settings" (which I can't reach in IE, for the same reason I can't sign out) select the "Security" tab and, in the "Web browsers" section, terminate the session by clicking on the X on the right hand side.  So that works.

Thanks for your help, Lusil!

 

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Re: I'm having trouble signing out of my account on the website

Dropboxer
Thanks for keeping me in the loop, @pelhamcc
 
Yes, removing browser sessions would also be another way to sign you out from the website on the browsers you’ve signed into - great work on the troubleshooting!
 
If you have any other questions in the future, just give me a shout. Have a lovely week ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm having trouble signing out of my account on the website

Helpful | Level 5

Thanks, Lusil -- you have a great week, too!

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I'm having trouble signing out of my account on the website
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