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I need help with restoring a deleted file from long ago. Can you assist somehow?

New member | Level 2

I have Packrat and pay every year. I opted in in 2014 to maintain my history. I now need to recover an old file and deleted files limits me to one year. How do I use the Packrat recover feature?

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Re: Packrat

Super User II
You should be able to 'just do it' as you would any other file. If its not showing up I'd suggest contacting support to ask for help.

One thing that *could* have happened is that you instantly lose PackRat capability if your subscriptions are not continuous - e.g. if you downgrade for a few weeks and then upgrade you will have lost PackRat capability. Same even for a 1 day downgrade.

To log the ticket you can do it at http://bit.ly/cm-support and track at http://dropbox.zendesk.com

 


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I need help with restoring a deleted file from long ago. Can you assist somehow?
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