Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



I selected only one folder to sync, but everything started syncing. What can I do?

New member | Level 2

I bought a computer for my assistant to use and I only want ONE folder to sync/download to her computer but when I installed dropbox on her computer.... even though I select only that folder in the advanced's putting ALL OF MY FILES AND FOLDERS in her computer. It literally says only the folder you select will be on the computer but then it put them ALL ON! Please advise

1 Reply

Re: trying to install only one file to sync


Hey @monhershaft, I'm sorry to hear you're having trouble with the setup!

It seems very strange indeed that this should happen. thinking face

To reset the app and try and apply selective sync again before the initial sync, I'd suggest doing an clean advanced reinstall of the desktop app.

Once you've done this, can you then try again through the "Advanced settings" to select the one folder?

You can even deselect all folders and then selectively sync the one folder through the desktop app once it's running.

Just to note too, I was able to lcoate your open ticket with our Support team and I've followed up there. Feel free to get back to me in either place.

Let me know how it goes!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I selected only one folder to sync, but everything started syncing. What can I do?
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post