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If I can, how do I fix the Access is denied error message?

Explorer | Level 3

Over the weekend I installed the May 2019 update to Windows 10. For the most part, it's been fine. The only issue I'm having is with Dropbox. Every time I log into Windows on my home desktop, I get an error message from Dropbox telling to look at a .txt file. I've looked at it and here's the error its giving me:

PermissionError: [WinError 5] Access is denied: 'C:\Users\Rod\AppData\Local\Dropbox'

Looking at the error I can immediately see what the problem is. After the update, there IS no "'C:\Users\Rod\" on my machine. Well, technically there is, but its empty. Unless I'm mistaken, for whatever reason, the May 2019 to Windows 10 has migrated all of my personal information from "'C:\Users\Rod\" to "'C:\Users\Rod.000\". Again, technically the problem isn't so much a permissions issue as it is a "folder not found" issue. Dropbox's error is wrong.

But let's leave that aside for the time being; how do I fix this problem? Is there a registry key I should edit? Or should I simply uninstall Dropbox and re-install it?

1 Reply

Re: If I can, how do I fix the Access is denied error message?


Hey there @Rod-F - sorry to hear you're having issues with our desktop app.

At first, could you let me know if you've restarted your computer since you first got this error? 

If you did and the error persists, please make sure that's there no antivirus that could be causing this (you can disable them temporarily).

If everything else fails, you can go ahead and re-install our software.

Let me know the results!


Community Moderator @ Dropbox

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If I can, how do I fix the Access is denied error message?
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