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Re: Install error 2 (Win 8.1)

Level 4

I have tried everything in the lists to fix this problem, but it still getting error 2. The same as @Ataraxia, i'm working with a new install of Win 8.1 but Dropbox is not work.

 

Please help me. 

 
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Re: Install error 2 (Win 8.1)

Dropboxer

Hey @ptnhutxuan

 

Thanks for getting in touch here on the matter, I'd be glad to follow-up!

 

Because you've done some suggested troubleshooting on your own, I'd suggest raising a ticket with our team. This way, we'll be able to access your account's configuration and help accordingly. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a colleague handles it soon. 

 
I appreciate your cooperation on the matter, looking forward to hearing back from you, 
JaneA  

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: installation error 2 - win 7

Level 4
มาเล่นกันเถอะ
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Re: Error 2 when installing

Dropboxer
Hi all,
 
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
 
Thank you!



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: Install error 2 (Win 8.1)

Level 4

Hi  

Thanks for your help. I've sent a ticket but now I have figured out a way to solve my problem: Install an older version of Dropbox (30.4.22) and VOILA! The case has been resolved.

I think the reason that is the latest version of Dropbox. Hope you can fix these problems as soon as possible.

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Re: installation error 2 - win 7

Level 2

I'm also encountering this problem. I'm using a fresh Win8.1 reinstall.

First time I tried installing Dropbox, I made a dumb move and restarted my PC mid-installation process (another program asked me to), not sure if that's the cause of my issues.

Eitherway, now every time I run the installer (offline version too), I get error 2.

Made sure the AppData and Program Files folders didnt have anything dropbox related in them, restarted PC, still get error 2.

It kindof feels like there's some corrupted registry key somewhere that the installer fails to read/write to? Couldn't find on though. Just my guess.

Dropbox.exe crashlog (from %APPDATA%/Dropbox) incase it matters:

Spoiler
dropbox: loading python
dropbox: initializing interpreter
dropbox: setting program path 'C:\Program Files (x86)\Dropbox\Client_33.4.23\Dropbox.exe'
dropbox: setting home path 'C:\Program Files (x86)\Dropbox\Client_33.4.23'
dropbox: setting python path 'C:\Program Files (x86)\Dropbox\Client_33.4.23;C:\Program Files (x86)\Dropbox\Client_33.4.23\python-packages.zip'
dropbox: python initialized
dropbox: running entry point
dropbox: setting args
dropbox: applying overrides
dropbox: running script
dropbox: load extension 'C:\\Program Files (x86)\\Dropbox\\Client_33.4.23\\tornado.speedups.pyd'
dropbox: load extension 'C:\\Program Files (x86)\\Dropbox\\Client_33.4.23\\cryptography.hazmat.bindings._constant_time.pyd'
dropbox: load extension 'C:\\Program Files (x86)\\Dropbox\\Client_33.4.23\\cryptography.hazmat.bindings._openssl.pyd'
dropbox: load extension 'C:\\Program Files (x86)\\Dropbox\\Client_33.4.23\\cryptography.hazmat.bindings._padding.pyd'
dropbox: load extension 'C:\\Program Files (x86)\\Dropbox\\Client_33.4.23\\winffi.crt.compiled._winffi_crt.pyd'
dropbox: load extension 'C:\\Program Files (x86)\\Dropbox\\Client_33.4.23\\psutil._psutil_windows.pyd'

 

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Re: Firewall off still keep getting error 2...

Level 2

I found a solution that corrected my "Error 2" installation problem.  The root cause appears to be a Registry key permissions issue.  I recommend the following steps.

 

  1. Uninstall DropBox per https://help.dropbox.com/desktop-web/uninstall-dropbox (Windows instructions).
  2. Download and install the latest version.  https://www.dropbox.com/downloading
  3. You should receive another "Error 2" or "Permissions" error.  Close the installer.
  4. Fix broken Registry key inheritance.
    1. Open Regedit, navigate to HKEY_CURRENT_USER\Software\Dropbox
    2. Right click KS folder > Permissions > Advanced > Enable Inheritance > OK > OK
    3. Repeat for KS1 and subsequent folders (if exist).
  5. Reinstall DropBox.

If multiple people log into the computer with different credentials, you will need to edit each person's registry key.

 

After restarting the computer KS2 through KS10 registry keys appear, each one with broken inheritance permissions, which were then manually adjusted.  I've tested with both Dropbox 32.4.23 Offline Installer.exe and DropboxInstaller.exe

 

Support contacted me and additional information was provided.  Hopefully they'll see this post as well.

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Re: Error 2 when installing dropbox

Level 2

The instructionfound here did not reuslt in a fix

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eRe: Error 2 when installing

Level 4

same here! ccleaner won´t fix my problem trying to intall dropbox for my windows 8.1 pro 

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Re: Error 2 when installing dropbox

Level 2

FIXED for me at least.  I just encountered this installer encountered error 2 when installing on windows 8.1 fresh install.  I ran all windows updates and after installing all windows updates and restarting the machine.  Dropbox installed without an issue.

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Installation error 2 on win 7
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