Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Issues Installing Dropbox folder on G Raid withThunder bolt 3 External HD

Explorer | Level 3

Hi,

I have been unable to move my Dropbox folder to my G Raid 20TB external drive. I have been able to move it to other drives and to the  same G Raid with another laptop. When attempting to move I get the "can't create a dropbox folder in the requested location" message.

The drive is formatted to Mac OS Extended (Journaled)
I'm on macOS Catalina 10.15.1

The other laptop we had sucessful tests with is running the exact same settings, so we know that the drive is working fine. Seems very strange that it will not work on my station and will on our other one.

I have read this guide https://help.dropbox.com/installs-integrations/desktop/move-dropbox-folder 

I have also made sure to try to move the folder while no other connected apps/files/syncs are running.

Any ideas would be much appreciated.

Thanks!

Tags (1)
1 Reply

Re: Issues Installing Dropbox folder on G Raid withThunder bolt 3 External HD

Dropboxer
Hey @Pipehouseltd, thanks for posting on the Community for advice! 
 
As you mentioned that you’re seeing an error message reading that the target location isn’t supported, it would be a great idea to start off checking our system requirements
 
If you're moving your Dropbox folder, and the selected destination is on removable media, it’s possible that you may not be able to complete the action. If so, then it would be best to store Dropbox on an internal drive using Smart Sync/Selective Sync instead. 
 
Please let me know how you get on with these suggestions & we’ll go from there. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Issues Installing Dropbox folder on G Raid withThunder bolt 3 External HD
117 Views
1 Reply
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post