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Large file shared won't play or download

New member | Level 2

I have been shared 2 videos with sizes 13GB and 8GB. Neither of them will play online and when i try to direct download to my mac, it stops after a while and says download failed: network error. i have tried to download to my mac and on external hardrives but it keeps failing. i just need to view the video online someone please help!!!

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Re: Large file shared won't play or download

Hey @Anni12, this sounds to be a generic network error, so let’s try some basic troubleshooting steps, such as:
  1. Switching to another browser, using incognito, and making sure that there aren’t any browser extensions running. 
  2. Restarting your router. 
  3. Rebooting your computer. 
Maybe one them might just do the trick. 
Let me know of any updates! grinning face

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Large file shared won't play or download
1 Reply