cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

Latest update has issues

Helpful | Level 6

 

Screenshot (79).jpg

Perfectly functioning Word Docs not functioning properly on Dropbox.  All shown are Word Docs, the first three cannot be opened via Dropbox, 'Open with' does not list Microsoft Word. All sync without issues, and there are no error messages.

 

Never had this trouble before, and it's one reason why I actually want a Dropbox update to sort this out.

 

 

 

Tags (1)
7 Replies

Re: Latest update has issues

Dropboxer

Hello @Jason P.9 -  how are you today?

At first, could you let me know if you're able to preview those files on our website at dropbox.com

In addition, can you let me know if you've tried a simple re-install to see if this helps?

You can do this following the steps outlined in this Help Center article: 

https://help.dropbox.com/installs-integrations/desktop/install-failed 

Let me know what you find and we'll take it from there Jason!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Latest update has issues

Helpful | Level 6

Able to view the files on website. Reinstalled Dropbox and apparently all's well, but as soon as I edit/save any Word doc the problem reoccurs. The files are still synced (and opened correctly) with other devices, so it's not fatal. 

Reply
Loading...

Re: Latest update has issues

Dropboxer

Glad to hear this helped Jason!

If you'd like to look into this with account specific information, you can go ahead and log a ticket with our team too: https://www.dropbox.com/support 

Make sure to include a link to this thread so our agent can pick it up quickly.

Thanks for the update!

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Latest update has issues

Helpful | Level 6

It didn't help. 

I'll log a ticket.

Reply
Loading...

Re: Latest update has issues

Dropboxer

Keep me posted Jason!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Latest update has issues

Helpful | Level 6

A Dropbox update last night has fixed the problem. 'View in Dropbox' displayed all files correctly - the issue was with Dropbox in the Notification Area, but that's sorted now.

Reply
Loading...

Re: Latest update has issues

Dropboxer

Glad to hear it's resolved now Jason; thanks for keeping me in the loop too!

If you ever bump into an issue or a Dropbox question comes up, feel free to let us know; we're always a post away nerd face

Have a lovely week!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Latest update has issues
399 Views
7 Replies
2 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post