Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Losing the Dropbox icon from menu bar

New member | Level 2

My 2015 Macbook Pro was being taxed memory- and space-wise so I attempted to clean it up a bit ... moving files into Dropbox.  Since then, the Dropbox icon on my menu bar keeps going in and out and doesn't seem to complete any task.  I tried re-installing it, unlinking the computer and re-linking.  Seems like my computer can't get Dropbox to run fully.  Any thoughts?

1 Reply

Re: Losing the Dropbox icon from menu bar

Dropboxer

Hey there @toddy2

Thanks for checking in with us! Let's see what we can do here. 

At first, please bear in mind that the performance of the desktop app can decline if you have more than 300,000 files synced to your computer.

Although this is a soft limit dependant on the hardware specifics of the device, you can try to improve the syncing speed by using selective sync

Another troubleshooting steps you can give a shot is to try to temporarily disable your antivirus and ensure that your firewall is configured to work with Dropbox

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Losing the Dropbox icon from menu bar
56 Views
1 Reply
0 Likes
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post