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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

New member | Level 2
Any update to this issue? It’s been 6 months and it still hasn’t been fixed. I just want to full screen videos I watch through the Dropbox app.
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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

Dropboxer

Thanks for the nudge on this one @Smyles87  - I just sent you a brief message to your Dropbox associated email address so I can then escalate your report to an expert of the relevant team.

Please take a look at your inbox and we'll take it from there.  Thank you.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

Helpful | Level 5

Yes.... its been 6 months and still nothing I dont know why if so many people are having the same issue. I spoke to someone on the phone and I was told it would sent to there I.T dept and havent heard anything from there. If nothing continues to happen Im thinking about canceling my subscription

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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

Explorer | Level 3

Can I add my plus one to this?

Really frustrated that this feature has gotten worse. As this a main function that I use it makes me question keeping my dropbox account.

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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

Dropboxer

Hey there @CannarWilm

Could you please elaborate a bit on what you're experiencing so as to have a better understanding of your concern? Are you not seeing the whole preview or are you getting any errors? 

Any addititional info and screenshots (without personal info) would be very helpful. Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

Explorer | Level 3

Hi Lusil, I'm having the same issues that everyone on this thread is having and has already elaborated on. When playing the videos the scroll bar stays on the screen. Pretty annoying!

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Re: My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade aw

Dropboxer

Thanks for getting back to me, @CannarWilm.

I've followed up with a ticket to the email address associated with your Community profile so as to look into this a bit more in-depth with you. 

When you have the chance, please check your inbox for my latest message. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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My Dropbox for Xbox wont erase the footer and header when I play Movies before it use to fade away.
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