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My Dropbox icon is missing. What do I do?

Explorer | Level 4

My dropbox icon had missing since yesterday. I saw in control panel, it seems 19/09/19 (yesterday) seems have an update because the file stated 19/09/19.

I tried click on the setup/restart the service, the icon couldn't appear and it couldnt synchronise too. I uninstall and reinstall it, but it couldnt run too.

One of my friend also having this problem.

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5 Replies

Re: My Dropbox icon is missing. What do I do?

Dropboxer

Hello @kvin

Welcome to the Dropbox Community!

As a first step, since the desktop app's startup may be blocked by a third party app like a security program, could you please temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox?

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Dropbox icon is missing. What do I do?

Explorer | Level 4

My computer doesn't have antivirus software and firewall have been off, still same problem.

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Re: My Dropbox icon is missing. What do I do?

Explorer | Level 4

I have been use Dropbox for around 5 years, it never have this problem before.

Do you mind to check is the latest update does have bugs on Window7 Pro 64bit.

 

Thanks

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Re: My Dropbox icon is missing. What do I do?

Dropboxer

Thanks for getting back to me, @kvin

In this case, it could be that updating the DisplayLink drivers of the affected computer may do the trick. 

Make sure to choose the correct version depending on the version of your Windows OS and then restart your computer.

At this point you should be able to run the latest version of the Dropbox desktop application.

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Re: My Dropbox icon is missing. What do I do?

Explorer | Level 4

Thanks alot lusil! It works! You are the best!

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My Dropbox icon is missing. What do I do?
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