Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!




My desktop app is trying to install something on my Windows computer. Any ideas?

New member | Level 2

My dropbox is updated, but  dropbox is trying to install something, but I'm not sure if I should permit it, does it happen with someone here? my windowns is windowns 7.

1 Reply

Re: My desktop app is trying to install something on my Windows computer. Any ideas?


Hey there @Siberwar - welcome to our forums!

As I'm not sure to what you're referring to, could you provide a screenshot of this so I can get a better understanding of the matter at hand? 

In regards to our desktop application, we regularly update active Dropbox accounts automatically to the latest version. If we have issues updating your computer to the latest version the Dropbox application will let you know that your current version is old. You can read more about the updating process here:

I hope this information helps to some extent while I'll be waiting for the screenshot for a clearer view of what's troubling you. 


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My desktop app is trying to install something on my Windows computer. Any ideas?
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post