Daphne, as I said in my message I deactivated the firewall (and antivirus goes with it).
I forgot to mention, but also tried to use the offline installer suggested in the FAQ for this problem.
Nothing worked. I have no error message. The installer simply doesn’t run. I’m on Windows 10 Pro.
I did as requested, and the installer does not work. I click it twice (as requested in the instructions) and nothing happens.
Hello, did this issue get resolved? I'm having the same issue and tried the steps mentioned in this thread as well. Thanks
Hello, have you tried unistalling the one you have, and then download again the app and try to install it?
I would suggest you run advanced system care or any other thing that cleans your PC, because sometimes its residual files that wont let you do that.
also before running the installation click with your right mouse and execute as administrator!
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Solved! : See solution