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My old files are all gone. What happened?

New member | Level 2

Morning All.


I just tried to access my Dropbox that I've had for several years. As I log in I can see my old set of files greyed out for a second and then the new start page come up. How can I go back to the old system and find my files?


Even my old log in name to this help center is blocked!





1 Reply



Hey there Trevor - happy new Year and welcome to our forums! 

Could it be that your account was deactivated due to inactivity?

Just to be on the same page here, could you please send me a screenshot of what you described so I can have a better understanding of the matter at hand? 

Since you're posting under our desktop app's section I imagine you're referring to our desktop app and your Dropbox folder on your computer? 

If that's the case, could you let me know the status of the app? Is it "Up to date" or still syncing changes? 

In regards to your files activity, could you take a look at your events page and let me know what you find as this is the place where all adds, edits and deletes are logged normally?

Let me know what you find and we'll take it from there @TREV11!


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My old files are all gone. What happened?
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