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No Smart Sync Option in Preferences

New member | Level 2

Hi there - 

I am looking at the directions for smart sync here:

https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync

However, when I try to change the default option to smart sync within preferences, all I see is an option for selective sync (picture attached). no smart sync option.png

Further, I do not see smart sync in my context menu. I am running version 74.4.115, and I have the Dropbox Plus. 

Many thanks. 

4 Replies

Re: No Smart Sync Option in Preferences

Dropboxer
Hey there @hm54,
 
It seems like you haven’t enabled smart sync on your account yet. From the desktop app preferences, can you please go to the General tab as shown in your screenshot? Here you should be able to enable smart sync on your account and then adjust the settings in the Sync tab.
 
Let me know how it goes - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Smart Sync Option in Preferences

New member | Level 2

Thank you, Daphne!  This worked, and I appreciate the quick response. 

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Re: No Smart Sync Option in Preferences

Dropboxer
I’m happy to hear that @hm54!
 
Let me know if you have any other issues with using the Smart sync feature, I’m just a message away. grinning face with smiling eyes
 
Have a great week ahead - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Smart Sync Option in Preferences

MNT New member | Level 2
New member | Level 2

Daphne, I had the same problem but in my "general" tab it reads, "Smart Sync is not enabled." But when I click "enable," nothing happens. I have signed out, signed back in, unlinked and relinked my account, and during the setup it asks me about smart sync and I choose it, but this "enable" option in preferences still doesn't work. Please advise?

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