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No "Edit" icon on Microsoft Office files in Dropbox mobile app

Explorer | Level 3

According to Dropbox support article, I should see an "edit" icon (pencil-and-paper icon) when I open a Microsoft Office document from within the Dropbox Mobile app on my iPad Pro. I don’t see the icon. 

I can open and save Office files stored in Dropbox by opening them from within the Word, Excel, etc. app. I just can’t open them into Word from the Dropbox app. 

Suggestions will I’ll be appreciated. 

5 Replies

Re: No "Edit" icon on Microsoft Office files in Dropbox mobile app

Dropboxer
Dropboxer
Hi there, could you create a test Office file and preview it in your mobile app and send us a screenshot of what you see when you tap the file once?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No "Edit" icon on Microsoft Office files in Dropbox mobile app

Explorer | Level 3

Jay, I’m having problems sending the screen capture. I keep getting "An unexpected error occurred" when I try to attach the file (that's as opposed to an expected error, I suppose? 😊).

I've tried attaching the file in Safari for iPad and in Firefox for Windows, with the same result. 

On Safari for iPad, I click on the Choose File box in my Reply, then maneuver to the photos on my iPad and click on the screenshot file. 

On Firefox for Windows, I drag the file onto the box on the Reply window.

So, two platforms, two different browsers, same result. I guess I need a little guidance on what I’m doing wrong. 

Thanks. 

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Re: No "Edit" icon on Microsoft Office files in Dropbox mobile app

Dropboxer
Dropboxer
Try adding the file using this button in the post field.
 
Attach photo.jpg

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No "Edit" icon on Microsoft Office files in Dropbox mobile app

Super User II

@WeedMonkey wrote:

According to Dropbox support article, I should see an "edit" icon (pencil-and-paper icon) when I open a Microsoft Office document from within the Dropbox Mobile app on my iPad Pro. I don’t see the icon.


Dropbox is rather slow when it comes to updating the documentation, specifically when a visual element has changed but the functionality is the same. The icon you're looking for looks like this now...

76063d53f6223f83d30cc723c56407e9.png

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Re: No "Edit" icon on Microsoft Office files in Dropbox mobile app

Explorer | Level 3

Well that changes EVERYTHING! Thanks, that solves it. 

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No "Edit" icon on Microsoft Office files in Dropbox mobile app
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