Announcements
Known issues updated. Learn more

default

no

Old getdropbox dmg files taking up 7GB on my HD (OSX)

New member | Level 2

Hi,

I'm trying to eek out the last bit of space on my internal HD and by using a program called Disk Inventory X I've found that in a private folder, old Dropbox dmg files are taking up over 7GB of space. I'd like to reclaim that space but obviously since it's in a private folder, nested a few directories deep I'm not sure I'm ok to just delete them.

The files are named com.getdropbox.dropbox.**.*.***.dmg where the * are numbers. 

There's about two a month going back over a year and a half, each of them around 110mb to 165mb.

So my question, can I go ahead and delete them or are they serving some sort of purpose? 

I use Time Machine/Time Capsule on my Macbook Pro running OSX 10.13.1 High Sierra but I haven't backed up in just under a year but I do intend to do so again soon. Could this have anything to do with it?

Cheers in advance for any help, I've not been able to find anything similar via google or on this forum.

4 Replies

Re: Old getdropbox dmg files taking up 7GB on my HD (OSX)

Super User

Hi @kUser .dmg files are installer images. Once the app is installed, they should not be part of running dropbox app. I think it is safe to delete them. 

Reply
Loading...

Re: Old getdropbox dmg files taking up 7GB on my HD (OSX)

Dropboxer
Hey @kUser, while it would be useful to have a screenshot (omitting personal info please) showing me the entire folder path, it’s my understanding that these are just what was left from an installation or an update. 
 
If so, then I’d concur with Elixir that you don’t need to keep those & you can go ahead & delete them; just keep in mind that these are stored in case you face any issues with the desktop application.
 
I hope our posts have put your worries to rest & we’re always here if you have any follow-up questions. Have a lovely rest of your Friday until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Old getdropbox dmg files taking up 7GB on my HD (OSX)

New member | Level 2

Hi @Jane, thanks for the suggestion, here's a screenshot of the folder path

Screen Shot 2019-08-23 at 12.45.26.png

Reply
Loading...

Re: Old getdropbox dmg files taking up 7GB on my HD (OSX)

Dropboxer

Thanks for that @kUser; these are merely temp files, so you should be just fine without them. Have a relaxed weekend ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Old getdropbox dmg files taking up 7GB on my HD (OSX)
145 Views
4 Replies
0 Likes
Who's talking
Top contributors to this post