Announcements
Known issues updated. Learn more

default

no

Option To Edit With Word Online Not Visible In Firefox

Explorer | Level 3

I have used dropbox for years and I recently have had an issue in firefox where I don't have the editing options visible for either word online or google docs. I checked in chrome and firefox on multiple devices and this issue only seems to happen in firefox. I found a workaround to make the editing options visble where I would click to share then cancel, and this worked for a time. The issue seem to resolved until about a week ago and the editing options were no longer visible in firefox. I found another workaround but it only works for .docx files and not .doc files. My workaround is to open the preview of the file and then highligt as if I were making a comment and then editing options become visble. I would really like to know if any one else has seen this in firefox. 

Tags (2)
1 Reply

Re: Option To Edit With Word Online Not Visible In Firefox

Dropboxer
Hey @samlich70, kindly note that you should be able to edit .docx files using the Open in Word Online option, as long as you’re using on the two most recent versions of Firefox, you're using Flash Player 10 or later & you’ve ensured that there are no third-party security app blocking ports preventing the "Open" button from working as it should. If you’re still facing issues after verifying you’re running supported components, it is possible that a proxy, antivirus application, firewall, or other application is blocking this on your Firefox browsing session. 
 
Could you try repeating once in private browsing mode/without any extensions running as a quick fix & see if that's the solution you're looking for? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same outcome or you get stuck in any way, I’d appreciate it if you included a screenshot (omitting personal info please) of what the previewing window appears to you in your next reply here, so as to get a better idea of what’s happening.
 
Once you get back in touch with me, we can discuss it in more detail. Until we talk again, have a wonderful rest of your day! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Option To Edit With Word Online Not Visible In Firefox
87 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post