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There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.
We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropbox confirm what the status of Smart Sync with 10.13 is, we can't upgrade our system software unless Dropbox will work...
Cheers
Duan
This is Exactly the problem I am having. It's been going on since January and I have heard Nothing from Dropbox.
Sorry it's taken me so long to get back.
We should now have resolved the issue where, when some opt into Smart Sync, you proceed to grant Accessability but can't proceed. Is anyone still hitting this on macOS 10.13+ ?
Many thanks!
@majomabaja we'll reach out to you right now!
I've just tried it, and seeing the same issue. I've also tried the accepted solution, booting into safe mode, suspending Gatekeeper, and then installing it, which works, until the machine restarts and the Dropbox extension is blocked again.
I've also tried it on a home computer running High Sierra. Unlike on the work machine, MacOS will pop up a warning saying that it's blocked an extension, and then when it's dismissed Dropbox then prompts to open the security preferences. On the work machine, I don't get the first popup from MacOS.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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It's fine to contact me on my work email. We've been able to work around our Dropbox issues because High Sierra has not been good for us in general, but we're starting to get Macs with High Sierra on them by default so it's become a priority to find a fix.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Has anyone managed to get a working solution to this? We have the same issue on Multiple Mac's with High Sierra. Dropbox seem to have no clue on the issue and even with support tickets logged the response we are recieving is at SNAILS pace.
Terrible support thus far.
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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