Photo sync from Samsung Galaxy not instant

[sulevreisberg]

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a cellular network is allowed and there are only 1-2 photos to upload (the problem is not the size). It is very inconvenient... a year ago the same problem were solved when I opened Dropbox app on the phone (then immediatly the files were synced). But now it seems that simply opening the app does not help either...

[Daphne]

Hey there @BK15,

Could you just clarify a few things for me? When you mentioned that some photos are uploaded, are only recent photos uploaded and not older ones or is it more like a random selection of photos here and there? Please send along a screenshot of the Camera Upload settings from within the Dropbox app.

Also, can you confirm for me if the photos on your device that you would like to sync are within your Camera roll, or located in another storage location on your device?

Finally, please let me know the OS and version of your mobile device, as well as the version of the Dropbox app you have installed. 

Let me know what you find and we'll go from there - thanks!

[BK15]

Thanks for your reply.
It seems that mainly the new photos are uploaded but some missing ones. I have the photos from June 2019 up until now but then one photo from Feb 2018 is at the bottom of the list. I would prefer to have all of my photos uploaded (including camera roll and other folders), if possible.

My dropbox app is 158.2.2 and my phone is Samsung Galaxy S8+.

I am not sure how to attach a screenshot here, basically these are included in my app setting:-
Camera uploads - on
Upload video - on
Background uploading - battery greater than 40%
Time frame - all photos
Use cellular data - off

Thanks again.

[Daphne]

Hey @BK15, thanks for that info!

Could you just try toggling off the camera uploads option and then turning it back on again to see if that will trigger it to upload the remaining photos?

Also, are the recent photos that are missing files that you have edited or applied a filter to at all?

Let me how it goes - thanks!

[EVBK]

I have the same problem. Want to clean cache but I cannot find the menu button. I have dropbox icon in the left corner but clicking on it I cannot find settings.

[Walter]

Hi @EVBK; I'm sorry for the late reply. 

If you're still having issues with this, could you send me a screenshot so I can have a visual of where you get stuck when trying to clear the cache of our mobile app on your Android device? 

Thanks!