cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Screenshot save not working

New member | Level 2

Screenshots are not being saved to Dropbox. I am currently using Windows 10, and used to save screenshot images through Ctrl+Fn+PrtSc. Now, somehow this does not work at all. I looked up for other posts here shared by those who suffered the same problem, but resolutions suggested in those posts weren't effective.

I uncheck and recheck the box to Save Screenshots, and even uninstall and then install the dropbox again, but screenshots are still not saved.

3 Replies

Re: Screenshot save not working

Dropboxer

Hi @leee, thanks for reaching out to us here!

Just out of curiosity, are you running any other third-party apps that also saves your screenshots?

Do you see any difference in behaviour if you use a different key combination to take a screenshot? You can do a quick web search on different methods for this.

If you're still having issues with this, would you mind if I reached out to your email linked with your profile?

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Screenshot save not working

New member | Level 2

Nope, I don't use any other apps that save screenshots.

But it doesn't matter anymore as the problem solved!!

I did nothing, and have no idea how it happened, but it just works day after I uploaded this post.

by the way, thank you for your reply. 

Reply
Loading...

Re: Screenshot save not working

Dropboxer

I'm very happy to hear that @leee, even if it is a mystery! thinking face

If the issue does crop up again, don't hesitate to get back to me here.

I hope you have a great day! 


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Screenshot save not working
46 Views
3 Replies
1 Like
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post