cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Secure connection error - but only on certain public wifi used at work

Explorer | Level 3

Hi

My dropbox works totally fine on my home and other wifi connections but when i connect to my only option for wifi at work (which is a private sports club wifi) it says Dropbox cant establish a secure internet connection. 

Is there any way around this?

When at work i've tried to turn settings / network to No Proxy but this makes no difference. 

Any help appreciated. 

3 Replies

Re: Secure connection error - but only on certain public wifi used at work

Helpful | Level 5

If your wifi connection is like mine at work, we are only allowed to connect to secure servers and sites that use https ssl connections. The only way you'll get to your dropbox is using a secure socket, meaning via https://dropbox.com. I'm guessing, as soon as you disconnect from the wifi, you can connect just fine using your data?

Reply
Loading...

Re: Secure connection error - but only on certain public wifi used at work

Explorer | Level 3

Yes - if i hotspot to my phone it connects just fine.

I cant log into to Dropbox.com (desktop site) when connected to the wifi though. Not sure what a secure socket is!

There must be a work-around this surely? It's a pain to have to hotspot to 4G. 

Thanks

Reply
Loading...

Re: Secure connection error - but only on certain public wifi used at work

New member | Level 2

Thank you. I also faced the same issue. But now it got rectified...

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Secure connection error - but only on certain public wifi used at work
328 Views
3 Replies
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post