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Re: SmartSync - Windows Search does not find online files, by name

Dropboxer

As mentioned before, we have received positive feedback from users stating that search is working for online-only folders, but we're also aware of the reports here about it still not functioning on file search.

We'll make changes that we believe will address this within the next few weeks, so please make sure you update your Dropbox desktop application and keep trying.

If this issue is still persisting for you around the end of January, please let us know more details about it here since, by then, we believe this would have been fixed.

Thanks for using Dropbox, and for your reports that are leading to product improvements.

 


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Re: Smart Sync - Windows Explorer Search Not Working

New member | Level 2

Sometimes Windows 10 users face an error when Windows 10 Search Not Working and this is the very frustrating situation for the users and they want to fix that issue as soon as possible. A site https://appuals.com/fix-windows-10-search-not-working/ helped me to acknowledge some solutions to fix this error. Here are some possible solution of this issue.

1- Restart your Windows 10: Simply restart your Windows 10. I mean just restart your PC when your Search Not Working. Most of the times just restarting the system fix this issue.

2- Check Windows Search service: Write services.msc and Enter OK > Click on Windows Search service > Click on Properties to configure startup type > click Automatic and then click Start > Click Apply and then OK > Restart your PC.

3- Turn off Cortana and Search: Go to the Task Manager > Click More details > Under Processes tab > select process named Cortana > Right click on Cortana > click End task > Right click on Search > click End task

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Re: SmartSync - Windows Search does not find online files, by name

Explorer | Level 4

When smart-sync'ed we can search and find folders in Windows 10, but filenames are not being returned.

We are getting no results for (confirmed that they exist) filenames.

Making files Local allows them to show up in search results.

Is this the expected behaviour for smart-sync - only able to search for folder names, and not file names?

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Re: SmartSync - Windows Search does not find online files, by name

New member | Level 2

Hello, I have a new W10/64 PC where explorer cannot index any 'Smart Sync' files that I have not yet opened.  I can find Dropbox files that I have opened only. I can find everything in my local filesystem just fine.  I have rebuilt the search index in windows without success.  I have reinstalled Dropbox to the latest version, also without success.  This is a problem for me at my new job, where I cannot always guess where to find the files I need.  My colleagues are not having this problem; however, I cannot confirm 100% as they are certainly searching for files they have already opened when I am asking.

In case it matters: the PC is an IBM ThinkPad X280

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Re: SmartSync - Windows Search does not find online files, by name

Dropboxer

We recently started rolling out a new beta that we believe will improve the behavior of searching for online-only files on Windows.

Feel free to install it from here, and let us know if this is the case for you.

As mentioned before, this will also be rolled out in a stable version soon.

Thanks to everyone that reported this again!


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Re: SmartSync - Windows Search does not find online files, by name

Helpful | Level 6

It works! It finally works!!  Thank you

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Smart Sync - Windows Explorer Search Not Working
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