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I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."
I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office.
I second the necessity of escalation, our phones are blowing up with Dropbox issues.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.
@OasisArch wrote:
We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.
as a workaround, don't change the smartsync setting for a file but for a folder. if you are working with an specific folder, setup the folder as Smartsync/Local so all folder content is downloaded.
First time I see this issue with smartsync. Anyone knows the KB number of the MS update who break Dropbox smartsync feature?
KB4471324 on our Windows 10 machines
I'm having the same issue. please notify when resolved.
Same issue.
"Files cannot be accessed by the system"
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