Smart Sync error - "There was an error opening this document"

[awitzburg]

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."

I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office. 

[peterlvilim · Accepted solution]

Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.

You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151

Desktop clients will also be auto-updating to the fixed build.

[isk8ss]

New version of Dropbox fixed the problem! Thanks!

[Alexis G.1]

Kudos for Dropbox Developers/Programmers for create this updated version.

Tested in 12 computers. Confirmed. This update fixed the issue.

[DavidENG]

issuI have installed the new builds and it doesn't seems to be working, issues is still impacting our whole company 

On Windows 10 - 1003 - V 17134.471

Could you please help => i have post this https://www.dropboxforum.com/t5/Error-messages/Windows-Error-message/m-p/317900#M19962

[Jay]

It’s possible that your issue is different to this matter. I imagine you’re also referring Windows 10 1803 instead of 1003?

Does marking the files as local help? Does it occur for all files? Can you preview them on the website with no issues? If you quit the Dropbox desktop application, after making them local, does the issue persist?

Keep me posted!

[Alexis G.1]

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@DavidENG wrote:

issuI have installed the new builds and it doesn't seems to be working, issues is still impacting our whole company 

On Windows 10 - 1003 - V 17134.471

Could you please help => i have post this https://www.dropboxforum.com/t5/Error-messages/Windows-Error-message/m-p/317900#M19962

---

Windows 1003?. There is no windows 1003.

Windows 1803 means: 03 March, 18 is 2018.

Winddows 1705 means 05 May, 17 is 2017

[DavidENG]

I meant windows - 1803

any idea how to fix it ? 

[DavidENG]

Marking files as local is working and it does occured on all files when it is marked on online-only. 

On the website preview is working without any issues. after quitting dropbox desktop and marked them on local before closing the app, it is working 

let me know what we can do to resolve this. 

[Alexis G.1]

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@DavidENG wrote:

Marking files as local is working and it does occured on all files when it is marked on online-only. 

On the website preview is working without any issues. after quitting dropbox desktop and marked them on local before closing the app, it is working 

let me know what we can do to resolve this. 

---

If you can access the files via Dropbox website, or if you can access the files when you mark the files as LOCAL (not online only) ... then the fix is to download and install this Dropbox version:

Link -> https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151 

Install, restart and done.

[DavidENG]

I have already installed, restart and run the last builds and it didn't change anything.  

Even installed the office version didn't work either.