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Smart sync icons missing

Helpful | Level 5

Hi there - I'm trying to set up Dropbox on my mac. My colleague can get smart sync icons to appear - mine do not appear. I deleted dropbox and started to install it again. It says smart sync is working but no icons appear so I don't know if something is online or local.

 

Can you please help?

 

thanks

 

Clare

17 Replies

Re: Smart sync icons missing

Super User II
Do the other icons appear?

 


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Re: Smart sync icons missing

Helpful | Level 5

Hi there - this is what I see - no cloud or tick icons like my colleagues screen.

[personal information removed]

 

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Re: Smart sync icons missing

Super User II
Is the Dropbox icon showing in your menu bar? If not, Dropbox isn't running, so the icons will not appear.
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Re: Smart sync icons missing

Helpful | Level 5

Hi there - yes running in menu bar at top of screen on the mac - see attachedScreen Shot 2018-04-12 at 09.36.20.png

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Re: Smart sync icons missing

Helpful | Level 5

Any thoughts?

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Re: Smart sync icons missing

Dropboxer
 
 
Could you bring up the context menu for the folder you are trying to smart sync? 
 
If you do not have smart sync settings when bringing up the context menu, please provide me with one more screenshot in order to troubleshoot further for you. 
 
Thanks for your cooperation!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart sync icons missing

Helpful | Level 5

Hi there - yes sure - see attached - the option is in the menu - but no icons on any of the files in the folder.

[personal information removed]

 

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Re: Smart sync icons missing

Dropboxer
 
Hey clarestirling, thanks for the additional context!
 
I followed up with you via email on this. I also removed your screenshots for your own protection as they contained folder names, so we can continue troubleshooting from there.
 
 Thanks for your cooperation!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Smart sync icons missing

nc3
Helpful | Level 5

Could you please share the solution with the rest of us that did not receive the e-mail?

 

Thanks

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