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Syncing issue on macOS 10.15 Catalina

Explorer | Level 3

I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a long long time,and when I restart my MBP,it starts over again and again and again.This problem starts with the beta version of macOS 10.15 to the stable version released 2 days ago.I have tried to pause the syncing or reinstall the dropbox application,but the problem never resolved.Please HELP!Thanks.

 

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Re: syncing issue on macOS 10.15 Catalina

Dropboxer

Hello @care4rei

Thanks for raising this thread. Welcome to Dropbox Community!

Please let me know if you reinstalled after your OS went stable and also the amount of files you are syncing and your Internet speed. 

You can try a speed test. http://www.speedtest.net

Also try speeding it up taking the steps offered here: https://help.dropbox.com/installs-integrations/sync-uploads/faster-synchigh voltage

Thank you!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: syncing issue on macOS 10.15 Catalina

Explorer | Level 3

My network bandwidth is 300Mbps.All the applications over intenet work fine except dropbox.And the dropbox on the other PC runs Windows 10 on the same nework works fine too.The problem starts with the macOS 10.15 Catalina.Dropbox works fine in my MBP on macOS 10.14 and before.

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Re: syncing issue on macOS 10.15 Catalina

Dropboxer

I will be glad to investigate this further. Syncing difficulties can occur on all Operating systems and versions. It will be very helpful for us to take a look into device details, so I can send you an email to do this if you wish. 

However, I would like to go through the basic troubleshooting steps here before we do that. Bear with me, I have a few more things to confirm with you. Smiling Cat

  • Please confirm your application bandwidth settings.
  • Please confirm the size of the files you are syncing. 
  • Is this the first sync for this device?
  • Let me know if by any chance you have created symlinks to your Dropbox files to sync them with another app. 

Please feel free to ask questions if you need guidance to confirm the above. 

Thanks for the additional info.




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing issue on macOS 10.15 Catalina

Explorer | Level 4

Exactly the same here! 

After all night of syncing ca. 160 000 files it started syncing them again when I restarted my MacBook Air.

Polish version of Dropbox.

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Re: Syncing issue on macOS 10.15 Catalina

New member | Level 2

Hi,

I confirm it too, since the Catalina upgrade I have the same issue

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Re: Syncing issue on macOS 10.15 Catalina

Explorer | Level 3
I just resolved the problem by reinstall macos catalina.I'm disappointed with the official Dropbox support,many people here have the same problem,but they didn't offer any helpful solution.
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Re: Syncing issue on macOS 10.15 Catalina

Dropboxer

Hello everyone @OBOFR @Zbig!

Syncing is a process that can fail due to various reasons.  It would be great to provide  more details so that I can identify the cause of the issue and understand if you are all facing the same.

If the issue described is the same for all, we can offer one solution, but if not I will be happy to troubleshoot with all of you. Please get back to me with additional information.

woman detective

Thank you!

P.S. @care4rei thanks for letting us know how you solved this and your feedback.folded hands 

 




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing issue on macOS 10.15 Catalina

Explorer | Level 4

After the latest system update everything works fine - without any action from my side.

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Re: Syncing issue on macOS 10.15 Catalina

Dropboxer

So glad to hear that @Zbiggrinning face

For those that don't know how to find our latest stable version. Here is a link: 

https://www.dropboxforum.com/t5/Desktop-client-builds/bd-p/101003016

Cheers!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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