Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



The pre-installed dropbox on computer can't recognice my account.

New member | Level 2

I'm a total newbie here on Dropbox. Today I downloaded the app on my Android smartphone. This due to the fact that I remembered that my really bad computer already had Dropbox on it. 

When I try to sync the app on smartphone and get the Dropbox on the bad computer running it wont do so. It tells me to download the app on the computer. Should the computer not realize that there is already an app there?

I'm super confused. Please tell me in the most simple english how to fix this? Even the programme Edit Pad is too much for the bad computer space-wise. And I was hoping for DropBox to be the new Edit Pad.

Many Thanks Swede_Lee

Tags (1)
1 Reply

Re: The pre-installed dropbox on computer can't recognice my account.

Super User II

If its already installed on the computer it sounds like its an old version which needs updating. Can you reinstall from

If that doesnt work can you post the exact errors?


PenguinPenguin - Penguin - Penguin - Penguin

Heart Did this post help you? If so please mark it for some Kudos below. 

White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

The pre-installed dropbox on computer can't recognice my account.
1 Reply
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post