Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!




Windows 10 Update completed and cannot start Dropbox

New member | Level 2

Cannot start Dropbox after Windows 10 Upgrade just finished


1 Reply

Re: Windows 10 Update completed and cannot start Dropbox


Hey there @cad55ken - sorry to hear about this.

From what I understand you're having an issue where you can't start the desktop app on your recently updated Windows 10 device - correct me if I'm wrong please.

In order for me to investigate, I'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting - if you're not getting any at all do let me know please. 

You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. Please copy and paste the text in your next response here.

Thanks a lot and I look forward to your answer with the error log.


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Windows 10 Update completed and cannot start Dropbox
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post