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Windows App not Updating

TF2
Level 4

I have version 7.4.2.0 on my MS Surface and another laptop. The App is not updating on either device today; I'm getting the error message Code: 0x800B0100. Does anyone else have that issue and has anyone found a solution please?

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Re: Windows App not Updating

Dropboxer
Hey @TF2! This sounds like an OS-specific error, however, please try an advanced reinstall and see if that does the trick. 
 
If you’re still having some trouble even after that, could you please send us a screenshot of the error message? Cheers! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows App not Updating

TF2
Level 4

Thanks Lusil, I'll give it a few days and, if necessary, use the advanced reinstall as a last resort then.

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Re: Windows App not Updating

Level 6

I see exactly the same on my two Windows 10 machines (1803 fully patched)

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Re: Windows App not Updating

Level 6

Hi Lusil, it's the Dropbox Mobile app from Microsoft Store, not the desktop sync programm.

There's nothing to do on OS side, as all other store apps are installing and updating without issues.

 

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Re: Windows App not Updating

Super User

The error code: 0x800b0100 seems specific to Windows update. Can you please try the suggestions posted in Microsoft forum - https://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/failed-to-install-update-e...?

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Re: Windows App not Updating

Level 6

Idem problem in Two machines ....Código: 0x800B0100

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Re: Windows App not Updating

Level 6

Hey, this is not a Windows update issue, it's just an issue when installing / updating DropBox Mobile from the Microsoft Store. Error code 0x800b0100 points to a damaged component or a certificate / signature problem. You can nail me to the wall if this is a system or OS issue. I'll bet it's an issue of the DropBox Mobile app offered in the Store. As all other Store apps I have can be installed and updated without issues (tried a lot), this error is in the app itself. The app developer (Rudy Huyn?) should have a look into this.

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Re: Windows App not Updating

Level 5

I have tried updating the Dropbox Explorer app from the Windows Store at least 47 times on Saturday, 2018-09-01, between 10:45 AM EDT to 3:07 PM EDT.  Every single attempt has resulted in error code 0x800B0100.  This tells me that the version of DropBox Explorer currently sitting in the Windows Store is corrupted and/or lacks the necesary security markings that all Windows Store apps must have.  All other Windows Store apps update without issue, so this issue is SPECIFIC to DropBox Explorer in the Windows Store.

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Re: Windows App not Updating

Level 6

I can only confirm and underline Wise's statement slightly smiling face

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