My personal and work accounts have been linked. It appears my "work" account is the primary? The plan on this account is "Plus" so I am able to do smart sync with those files. The personal account is still listed under "Basic." When I click upgrade while on personal page it swiches to showing my work picture in the top upper right icon, and shows "Plus" as my current plan.
I think the fact I am unable listed as "Basic" on my personal account is why I cannot use smart sync. I have tried unlinking and relinking. I have closing the app and restarting. Thank you in advance for your help!
@Hannah P.3 wrote:
My personal and work accounts have been linked.
Community Moderator @ Dropbox
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I'm sorry when I said the two accounts were linked the proper term should have been "connected." Under my personal account settings general tab there is a section "connected accounts," stating that my personal and work dropbox accounts are connected.
When I click the plan tab under personal account it says Dropbox Basic with blue box to upgrade. When I click this it then takes me to the different options it automatically switches to my "work" account plan tab where it is already listed as being "Dropbox Plus."
I would like my personal account to be the dropbox plus membership or both of them is what I would really prefer. Thanks!
@Hannah P.3 wrote:
Under my personal account settings general tab there is a section "connected accounts," stating that my personal and work dropbox accounts are connected.
... it automatically switches to my "work" account plan tab where it is already listed as being "Dropbox Plus."
This is where our confusion is coming from. A work account would be an account on a Dropbox Business subscription. A work account cannot be on a Plus plan. Plus accounts, like Basic and Professional, are considered personal accounts.
I think your best course of action would be to contact Support directly where you can provide them with the details about your accounts that you can't provide here on a public forum. They should be able to get you sorted.
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
I'd also suggest making sure you're logged in with your work account when you open the ticket. If it is in fact a Business account, you'll receive priority support.
when I sign out of both and open my personal to upgrade online I am given this screen ... I am made to sign back into my other account.
Try with a private/incognito browser session, or use a browser you don't normally use. This will make sure your accounts aren't cached/remembered.
If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!