Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi all,
Join here today and my first question, since this is my first encountered problem after using dropbox so many years.
I fresh install macOS Sierra from recovery mode, new formated ssd, to my MacBook Air (mid 2011), and then upgrade to macOS high Sierra (10.13) immediately.
Then I download dropbox desktop app from dropbox.com and successfully installed, while the first running of the application, it pop up a blank "Set Up Dropbox" window, I cannot type anything to login as usual. So I cannot login my dropbox account nor sync file.
Captured screen below:
I've try restart, re-install dropbox app, and restart my mac, nothing change.
Any idea how to solve this problem?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!