Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Re: iOS Files App Favorites Folder Disappear

Explorer | Level 3

Hi,

I am exactly experiencing the same problem.

For months I’ve been marking as favorites mainly box.com and OneDrive folders, which were persistent in the IOS files app. Now that I’m more focused on my personal dropbox folder, I found that I can’t store any frequently used folder in the favourites.

Please let me know if there is a solution on the cases reported above.

Jan

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Explorer | Level 3

Hi,

I just tried the solution from this apple discussion, and so far it has worked...

https://discussions.apple.com/thread/8630592

 

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Helpful | Level 5

I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Dropboxer
Hey @sjm88!
 
Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what @Jpasotto mentions in their post above?
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Helpful | Level 5

It is exactly the reported issue. Dropbox, and only dropbox, is incapable of retaining “favourited” folders in the iOS Files app. Any folder that is favourited will at some point subsequently disappear, often before my very eyes. 

I have tried the suggested “fix”—entirely removing Dropbox from the app, re-adding it and then trying again. This sometimes works, for a limited time. I just tried it five minutes ago and it did not.

Can you confirm you actually understand the issue that has now been reported, clearly and succintly, multiple times? I am so sick of this, it makes working with dropbox on the iPad manifestly harder than almost any other cloud service.

Is there a fix!?

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Dropboxer
Hi @sjm88,
 
I understand where you’re coming from, but I’m afraid there’s not much to troubleshoot for as this is primarily how the Files app holds and previews folders and files. Nonetheless, I'd recommend directly contacting our Support team for a more in-depth look on this matter.
 
Thanks in advance once again!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Helpful | Level 5
I am well aware of the distinction between the Files app and Dropbox itself—but no other cloud providers I have ever used (eg OneDrive, OneDrive for Business, Google Drive) have ever had any such issues. I just had to completely uninstall the Dropbox app, and reinstall it, because files were simply not showing up in Files app.

The only response from Dropbox seems to be: “it’s not our problem”. It is your problem—it relates to your service, as it integrates into the iOS platform. It’s a horrid experience, and I don’t understand the attitude...
Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Explorer | Level 4

Im having the same issue!

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Dropboxer
Hi there @Chfilm, sorry to hear that. 
 
Could you please try the following and let me know what you find?
  1. Open the Files app.
  2. Tap Locations > Edit.
  3. Turn Dropbox off. 
  4. Restart your device. 
  5. Once your iPad is back to the Home screen, turn Dropbox back on in the Files app.
In the meantime, could you also let me know if you were able to get in touch with our Support team so as to have a more in-depth look on this? 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: iOS Files App Favorites Folder Disappear

Helpful | Level 5
I have done this countless times. It works for a while (between five minutes and a few hours) before going right back. It is ONLY Dropbox that does this. It needed a fix years ago—I’ve mostly just loved to OneDrive now for managing files on iOS. No such issues.
Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

iOS Files App Favorites Folder Disappear
3,133 Views
42 Replies
18 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post