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Re: iOS Files App Favorites Folder Disappear

Dropboxer
Hey @sjm88, sorry to hear about your experience with this.
 
I wasn’t able to locate a ticket from my end, so I’ve contacted you directly to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message and we’ll take it from there. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: iOS Files App Favorites Folder Disappear

New member | Level 2

I’ve got the same issue. Was there a workaround this?

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Re: iOS Files App Favorites Folder Disappear

New member | Level 2
I’m having the same issue. Is there a way to address this?
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Re: iOS Files App Favorites Folder Disappear

Explorer | Level 4

My personal solution: Switch to icloud completely in the fall when they'll implement folder sharing. I'm tired of this lazy dropbox support.

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Re: iOS Files App Favorites Folder Disappear

Dropboxer
Hey everyone, thank you all for your reports and updates on this throughout!
 
I’ve relayed your comments to our team. They are aware of the behavior and are looking into it. 
 
Thank you in advance for your patience and cooperation on the matter! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: iOS Files App Favorites Folder Disappear

New member | Level 2

Hi, just wanted to add that I'm having this problem too, not only with the Files app itself, but with any app that uses the Files app interface framework to access/browse files on iOS.  Dropbox appears to be the only cloud service affected in this way.

 

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Re: iOS Files App Favorites Folder Disappear

Explorer | Level 4

Same exact issue on my end. Long hold on folder or file in the files app, select favorite. On the "browse" tab it appears under the favorites category. Leave the app and return, and it is missing. Go back to folder and you can no longer unfavorite so it is stuck.

 

Have been having this issue for over a year. Would love for it to finally be fixed.

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Re: iOS Files App Favorites Folder Disappear

Explorer | Level 4

Me too!

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Re: iOS Files App Favorites Folder Disappear

Explorer | Level 4

I had the same problem and with input from apple support tech, I figured out how to get around issue and all is good. 

First, move the Dropbox (or any other cloud-based folder) into the favorites of the files app. THEN, click edit at the top and uncheck Dropbox. Minimize and then unminimize the files app; click edit and reconnect Dropbox again. Magically whatever you inserted into favorites you will immediately see populate. This also works if you want to change the positioning of a folder within favorites. Just move the folder in favorites to the position you want (for example at the top or bottom of the list) by clicking on edit, etc. Then go through the same process listed above.

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Re: iOS Files App Favorites Folder Disappear

Explorer | Level 4
Doesn’t work for me.
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iOS Files App Favorites Folder Disappear
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