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iOs 13 Dropbox App - Can't save ANY files now

Helpful | Level 5

New iPhone with iOs 13 pre-installed Friday. Made heavy use of Dropbox App for file saving (screenshots of Work / Financial Files). Now when select location (which works fine) and drill down into target folder - even the the folder target name is correctly displayed "Post" button is greyed out. Tried this direct from screenshot to Photos folder too - same result (Post command greyed out). is this a known bug? Any fixes? Any ETA of fixes if not? This is a MAJOR issue for Dropbox iOs users and will kill the services usability for me on the Apple ECOSYS. 

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Re: iOs 13 Dropbox App - Can't save ANY files now

Dropboxer

Hi @Worfed - welcome to our Community!

I'm not really sure to what you're referring to; could you send me a screenshot of this so I can have a better look?

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: iOs 13 Dropbox App - Can't save ANY files now

Super User II

@Worfed wrote:

"Post" button is greyed out.


Are you sure you're selecting the correct option? The Post option usually comes up when you select the Share function. It's expecting you to "post" the message to someone. Until you fill out those details, the Post option is greyed out.

 

0b734a1a4ad56714ecb28e03bca6aad2.png

Instead you should be selecting the Save to Dropbox option. You'll be able to select a folder within Dropbox and then tap Save.

 

3a32e4af3d65d91c5dd9018d889e1843.png
372f830337c8ef5a13c93a831aaaeb66.png

Also, keep in mind that if you just select Download, the file will be downloaded directly to the location you have set in Safari's settings as the default location. At the moment, you cannot select Dropbox (or any other non-Apple cloud providers) as a default. This may be an iOS 13 issue.

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Re: iOs 13 Dropbox App - Can't save ANY files now

Helpful | Level 5

** Cough ** Ok new interface and classic - helps to scroll down to check ALL options - foxed by new layout ^^ Thanks for the helpful and illustrative reply slightly smiling face in my Defence the old save to dropbox was initiated via a Dropbox icon on the top row - so added that and assumed it would operate in the same fashion! Anyways problem sorted and back to managing files the way I need to slightly smiling face

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Re: iOs 13 Dropbox App - Can't save ANY files now

Explorer | Level 4
I’m having same problem but don’t understand the solution
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Re: iOs 13 Dropbox App - Can't save ANY files now

Explorer | Level 4
I finally figured it out.
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Re: iOs 13 Dropbox App - Can't save ANY files now

Helpful | Level 5

Thanks for the Reply - but problem now resolved. The new interface is a bit confusing adding the DB Icon is now treated as a "Share" function (previously operated as a "Save To" Function).

SS1 Reduced Size Share Button v2.jpg

There is a dedicated "Save To" Button now at the base of the Menu which I've edited and moved to top for ease of use. iOs 13 teething problems (for me anyways!).

SS2 Save To Box v1.jpg

Hope that Helps!

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Re: iOs 13 Dropbox App - Can't save ANY files now

Explorer | Level 4
That doesn’t work either
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Re: iOs 13 Dropbox App - Can't save ANY files now

Explorer | Level 4
It’s working for me now. Thank you
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Re: iOs 13 Dropbox App - Can't save ANY files now

Dropboxer

Hey there peeps!

You mentioned that you're having an issue with this @jrwilentz007, can you let me know a little more info if this is still persistent? Are you not seeing the option to "Save to Dropbox", where are you trying to save from and what type of file are you trying to save for example.

Let me know and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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iOs 13 Dropbox App - Can't save ANY files now
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