iPhone app not opening any file type

[andystuart_]

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.

[andystuart_]

The issue is back! Have tried logging out and reinstalling the app but still the same.

[laleli005]

I’m have same problem on my iPhone! When I use dropbox app and try to open ANY DOCUMENT OR PDF file the app continuously try’s loading the file and is NEVER able to open it. Need help please 😞

[Kelston2]

I have the Dropbox app on my iPhone 10, and most of the time I cannot open Dropbox files (of all types) through the app - I just get the spinning wheel forever.

I have been able to open some files here and there - and there is no pattern if I am on WiFi or offline. 90% of the time, the files don’t open either way ... but I do have one here and there that will open.

Both my IOS and the Dropbox app are up to date (no updates available). I have deleted and re-installed the Dropbox app twice.

Can anyone provide a solution to this?

[gianmarizzi]

It didn't fix it.

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@Ovi A.1  ha scritto:
Iandtalbot,

Try uninstalling then reinstalling the app.

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[Ssommet]

I am also having this issue. PDF and Excel files won’t open within the app and won’t open on other platforms like Excel for iPad or a PDF reader. Basically, I can’t access my files. Please help.

[gianmarizzi]

I had support from Dropbox and told me to reset the network settings. It worked!

Go to Settings -> General -> Reset -> Reset Network Settings.

After that you'll need to re-enter the wifi password.

[Ssommet]

I appreciate that. Resting network settings didn’t seem to work. File preview still stuck on trying to render and exporting gets stuck also. Thanks though.

[Ssommet]

Same problem here

[Ssommet]

My file loading issue was resolved by updating iPhone and iPad to iOS 12.1.3. Didn’t know there was a new iOS update. Hope that works for others.

[Kelston2]

Thanks all for this thread! I had been checking for an update and none were available ... but I just looked again today and I see 12.1.3 is there. I will give this a shot. Hopefully it resolves the issue on my end as well.