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Re: ipad dropbox/adobe "open with" missing

New member | Level 2

Same here. Latest versions of both Dropbox and acrobat. iOS version 12.1

please advise, thank you

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Re: ipad dropbox/adobe "open with" missing

Dropboxer

Hello there @Luigi92, welcome to the Community!

Thanks for providing me that info, I've reached out to your email address so that we can look into this in a bit more depth. If you're interested, please just check you inbox when you have a moment and we'll go from there.

Thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: ipad dropbox/adobe "open with" missing

Explorer | Level 4
I'm having the same issue, the open with option is not there for Adobe. I use an iPad pro and iPhone and it worked was all working the other day and now there is no option to open with adobe for any of my .pdf files inside dropbox.
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Re: ipad dropbox/adobe "open with" missing

Explorer | Level 3

I have the same problem, latest versions of both Dropbox and acrobat.

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Re: ipad dropbox/adobe "open with" missing

Dropboxer

Hey peeps!

Could you just let me know @JohnGrz if you have the most up to date version of the Dropbox mobile app and the Adobe app on your device?

Also, could you let me know what OS versions your devices are running @JohnGrz and @jaime1982?

Let me know what you find - thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: ipad dropbox/adobe "open with" missing

Explorer | Level 4
I’m using the latest adobe and Dropbox software

I’m running iOS 13 on my apple devices.
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Re: ipad dropbox/adobe "open with" missing

New member | Level 2

Daphne,

Similar situation here - no option to open any of my pdf's with Adobe. Dropbox version 158.2.6 Adobe Acrobat Reader version 19.09.01 both running on an iPad Pro. If you have any workaround please let me know. 

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Re: ipad dropbox/adobe "open with" missing

Explorer | Level 3

@Daphne

Dropbox 158.2, Adobe 19.0.01, IOS 12.4.1

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Re: ipad dropbox/adobe "open with" missing

Dropboxer

Hi All - thanks for your reports!

I just wanted to give you an update on this and let you know that our engineers are aware of the problem and are actively working on a solution while we speak.

Thanks for your diligence and apologies for any inconvenience this might have caused.

We'll let you know more once we have more information to share. 

Thank you for your patience. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Questions asked in the community will likely receive an answer within 4 hours!)

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Adobe Acrobat integration broken on iOS

Explorer | Level 4
I’ve been using the Dropbox-Adobe Acrobat integration to edit and automatically sync PDFs forever, but suddenly I no longer have the option to open Dropbox PDFs in Adobe. Both apps are up to date on my phone (iOS 12.4.1). When I have a PDF open in Dropbox, normally I click the edit/pencil icon and two choices come up: one of them has always been a choice to open in Acrobat. Now only one choice appears: Add Text or Signature (which is done within the Dropbox app). Please tell me you didn’t drop this Adobe feature! Your site seems to list the integration as current and I followed your instructions to link (re-link) the accounts using the Adobe app but the steps don’t describe what I’m seeing. Maybe this is an Adobe issue... Please help! Thanks in advance.
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