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macOS Mojave compatibility?

Explorer | Level 3

I'm using Mojave 10.14 and today I noticed Dropbox was not in the Finder. I tried opening the App and nothing happened. I restarted the computer, the App still won't start and Dropbox does not appear in the finder. I reinatelled the Dropbox App, still no luck. The only way I can get to Dropbox is via the web.

What am I doing wrong? Please advise.

Thanks for your help.

6 Replies

Re: macOS Mojave compatibility?

Dropboxer
Dropboxer
Hi there, it sounds like the app hasn’t fully installed on your machine. 
 
Please could you try an advanced reinstall of the app to see if this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: macOS Mojave compatibility?

Explorer | Level 3

I can't move the Dropbox App to the Trash. I get the error message below. Nothing was runnig except Finder. I did a shutdown and start. Checked Forced quit and nothing was running except Finder. Still got this same message. Please advise.

Dropbox Screen Shot .png

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Re: macOS Mojave compatibility?

Dropboxer
Dropboxer
Is the Dropbox desktop application still running and appearing in the menu bar? If so close it from there.
 
Additionally, check the steps here under ‘having trouble uninstalling the Dropbox app’ to see if they help.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: macOS Mojave compatibility?

Explorer | Level 3

No, it is not in the menu bar. When you go to Force Quit, it is not listed there.

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Re: macOS Mojave compatibility?

Explorer | Level 3

Did all the steps in  ‘having trouble uninstalling the Dropbox app’  and reinstalled Dropbox and it seems to be working now, THANKS

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Re: macOS Mojave compatibility?

Dropboxer
Dropboxer

Glad to hear that it’s working again! Have a great mid-week. slightly smiling face


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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macOS Mojave compatibility?
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