cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

macOS Mojave compatibility?

Explorer | Level 3

I'm using Mojave 10.14 and today I noticed Dropbox was not in the Finder. I tried opening the App and nothing happened. I restarted the computer, the App still won't start and Dropbox does not appear in the finder. I reinatelled the Dropbox App, still no luck. The only way I can get to Dropbox is via the web.

What am I doing wrong? Please advise.

Thanks for your help.

12 Replies

Re: macOS Mojave compatibility?

Dropboxer
Dropboxer
Hi there, it sounds like the app hasn’t fully installed on your machine. 
 
Please could you try an advanced reinstall of the app to see if this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: macOS Mojave compatibility?

Explorer | Level 3

I can't move the Dropbox App to the Trash. I get the error message below. Nothing was runnig except Finder. I did a shutdown and start. Checked Forced quit and nothing was running except Finder. Still got this same message. Please advise.

Dropbox Screen Shot .png

Reply
Loading...

Re: macOS Mojave compatibility?

Dropboxer
Dropboxer
Is the Dropbox desktop application still running and appearing in the menu bar? If so close it from there.
 
Additionally, check the steps here under ‘having trouble uninstalling the Dropbox app’ to see if they help.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: macOS Mojave compatibility?

Explorer | Level 3

No, it is not in the menu bar. When you go to Force Quit, it is not listed there.

Reply
Loading...

Re: macOS Mojave compatibility?

Explorer | Level 3

Did all the steps in  ‘having trouble uninstalling the Dropbox app’  and reinstalled Dropbox and it seems to be working now, THANKS

Reply
Loading...

Re: macOS Mojave compatibility?

Dropboxer
Dropboxer

Glad to hear that it’s working again! Have a great mid-week. slightly smiling face


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: macOS Mojave compatibility?

Explorer | Level 3

Hey, I am having the exact same trouble, except that I can't follow the steps listed on this link because I don't have the dropbox icon in the upper menu bar, so I can't find my initials nor the Preferences menu... Can you please help me out? disappointed but relieved face

I've installed online/offline .dmg file and rebooted my machine many times...

Reply
Loading...

Re: macOS Mojave compatibility?

Dropboxer

Hey @Celinemaz, I'd be more than happy to help!

I'll just need a bit more info to make sure that I provide you with the relevant steps. For example, are you:

  • Currently trying to uninstall or reinstall the desktop app?
  • Getting any error messages? If you are, could you send me a screenshot (without any personal info)?
  • If you're trying to find the Dropbox icon, are you able to launch the desktop app from your applications menu? 

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: macOS Mojave compatibility?

Explorer | Level 3

So, I previously had the Dropbox app running just fine on my computer, but my Dropbox admin deleted the access I had to give me a new one and everything went down from then.

I accessed my new account, created a password and online everything worked ok. Then I wanted to download the app to be ables to access my files from my Finder.

I clicked on the link the Dropbox website showed to download the app, double-clicked on the icon in the installation module and then the installation seems to go ahead but without resulting in anything.

Clicking on the Dropbox icon from my apps in the Finder results in nothing, no error message. I don't see it in the upper menu bar either.

And when I try to uninstall the app, it shows the same error message as jhb1 attached: "can't be moved to the Trash because it's open."

Only if I reboot my computer can I deinstall Dropbox but when I try to installa and open again, same as before... 

FIY I tried to install both Dropboxinstaller.dmg and Dropbox 85.4.155.dmg...

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

macOS Mojave compatibility?
2,793 Views
12 Replies
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post