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"Upgrading Dropbox" never ends (Again)

Explorer | Level 4

I have the same problem indicated in this discussion, this time running Ubuntu 18.04.3 LTS :

https://www.dropboxforum.com/t5/Installs-integrations/quot-Upgrading-Dropbox-quot-never-ends-Ubuntu-...

As I seem to understand, the problem was then solved with the update to a beta version.

Any suggestions?

6 Replies

Re: "Upgrading Dropbox" never ends (Again)

Dropboxer
Dropboxer

Hi @giogio83, welcome to the community! That post is rather old, so the same steps probably wouldn't work since the app has changed a lot since then.

Assuming you’re not on a Basic plan with more than 3 devices connected, try a basic reinstall of the app from here.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: "Upgrading Dropbox" never ends (Again)

Explorer | Level 4

Hi @Jay, thanks for your help.

However, trying to reinstall doesn't seem to give any result and dropbox is still "upgrading"...

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Re: "Upgrading Dropbox" never ends (Again)

Dropboxer

Hello @giogio83.

Can you try an advanced reinstall please? Steps can be found here

Let me know if the issue is fixed after taking these steps. 

Thank you for your patience. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: "Upgrading Dropbox" never ends (Again)

New member | Level 2

This fixed the same error for me, not sure why dropbox doesn't have or list this dependency:

yum install libatomic

or

apt-get install libatomic1

 Thanks,

Steve

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Re: "Upgrading Dropbox" never ends (Again)

Explorer | Level 4

Dear@Fiona and @stevenpoint 

I've tried steven's solution and it seems to work for the moment, I'll chek if it keeps doing fine in the next days and then, hopefully, mark the issue as solved.

Cheers

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Re: "Upgrading Dropbox" never ends (Again)

New member | Level 2

@stevenpoint that was a lifesaver. My dropbox on MANY ubuntu 18.04 LT's became stuck on upgrading and stopped syncing. The "upgrading" would not stop or go away. I ran your apt-get install libatomic1 and then rebooted. As soon as ubuntu came back from the reboot dropbox finished "upgrading", closed and re-opened, and then began syncing as normal again.

Dropbox Support, I hope you are paying attention and fix this soon!

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"Upgrading Dropbox" never ends (Again)
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