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"Your computer is not supported" message on Win7

New member | Level 2

I have tried to open Dropbox (no problems in the past) but now am asked to sign in to which I get something saying my computer is not supported and go to /help/9227.  I have checked on updates on my computer, rerun Dropbox, run the compatability  and tried just about everything humanly possible, including a couple of breakdowns.  Help.  P.S. I am not computer savvy so bear in mind when replying.

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Re: "Your computer is not supported" message on Win7

Dropboxer
Hey @GemPen, thanks for checking in on the Dropbox Community regarding this matter! 
 
If it’s not too much trouble for you, could you attach a screenshot of your system properties in your next post (omitting personal info) for me, so as to further advise on next steps? Please have a look at the steps outlined below on how to obtain this info:
 
  1. Select the Start button, type Computer in the search box, right-click on Computer, and then select Properties.
  2. Under Windows edition, you'll see the version and edition of Windows that your device is running.
Thanks in advance for taking the time to work on that with me & I look forward to hearing back from you here! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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"Your computer is not supported" message on Win7
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