Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



waiting to be linked to a dropbox account

Explorer | Level 3

I install dropbox to my computer but a message "waiting to be linked to a dropbox account" appear.  I can't sign in to my account and no synchronization at all.

3 Replies

Re: waiting to be linked to a dropbox account

Super User

Hello jmaengi

Thanks for reaching out to us.  Have you rebooted yet?  if you haven't try that and it appears its stuck at something.   Please reply back and tell us how it went.


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!


Re: waiting to be linked to a dropbox account

New member | Level 2

same message for 3 plus weeks now , is there another product ? i ready to move to something else after 7 plus years of having this and customer suport has not been able to "solve" this issue 



Re: waiting to be linked to a dropbox account

Sorry to hear that, @jwxray
In order to have a more in-depth look into this, I’d recommend moving this discussion to email, due to account-specific info that’ll be needed. 
As such, I’ve located your ongoing communication with the member of my team and have passed your comments along to them. When they have more info on the matter, they’ll get back to you as soon as possible. Rest assured, they’ll do their best to assist you. 
Thanks in advance for your cooperation!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

waiting to be linked to a dropbox account
3 Replies
1 Like
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey