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I am now having the same problem as above but this is update to 13.1.3.
I am always signed in, I have always been able to attached files but now it just "waits" and waits and does not attach the file.
Can you please email me with a solution?
[personal information removed for security purposes]
Thank you in advance
I'm sorry to hear you're having issues with this @Kw7790.
Could you forward me a screenshot of how this looks like on your end so I can have a visual?
In addition, have you rebooted your device lately?
If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations along with Dropbox. Please switch this off and on again and press 'done'.
After this is done then, please try again.
Let me know the results please.
PS: I removed your email address from your post for security reasons and to better align with our Community's Guidelines. If you'd like to get in touch with our team for account specific troubleshooting, you can log a ticket here: https://www.dropbox.com/support
Hello! I would love your help. I am running iOS 13.1.3 on an iPad Pro 12.9 inch and having the following problems:
- when using the iOS mail app, trying to attach files, dropbox is not listed in the files app. I have reinstalled dropbox, and unticked / re-ticked dropbox in the files app.
- when using the outlook mail app, trying to attach files, dropbox is listed, but when I choose a file to attach, it just thinks about it interminably and the app needs to be restarted, at which point the attachment has been lost from the draft email.
I will have to discontinue using Dropbox if this cannot be resolved as I am currently unable to use it to attach files to emails on either iOS or outlook mail apps.
Sorry to hear about this @HD3.
As you've done some troubleshooting so far, would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this?
Thanks in advance for your reply and welcome to our Community!
Thanks for your swift reply @HD3.
I just sent you an email (thus creating a ticket for you) so we can investigate further with all of our tools at my disposal.
Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.
Thanks so much for your cooperation!
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