Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Hello
I have the following problem. I want to add Dropbox tab inside a teams channel. When I click the plus button to add a new app (in this case Dropbox) I can choose which folder is the default folder for all team members. That's what I did and for me when I go to the Dropbox tab I will see the default folder and the subfolders. But the other team members see the top level folder structure instead of a specific folder and its content.
How can everyone see the selected default folder?
Thank you
Hi there @Mate293 - sorry to hear you're having issues with this.
Could you clarify if you're all part of the same team Dropbox account or if you're using individual accounts?
If it's the former, are you admins of the team or members only?
Let us know more and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hello @Mate293
- I'm the product manager for MS Teams integration. In addition to Walter's question above, can you confirm if the folder in question is shared to every team member on that channel?
If there are team members within the channel that do not have access to the folder, the default folder to that channel will be top level.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!